Enjoy FREE SHIPPING on all domestic orders.

Policies

We are happy to answer your questions.


Purchases

 How often do you have sales?

Due to the nature of our business and the selective inventory, we rarely have anything left to put on sale.  We sometimes reduce prices on modeled samples, and often send coupons out to our customer email list. If we have a sale, our loyal customers are the first to know.

Size Chart:

A Size Chart is located on each product page, but if you cannot find it, feel free to click here.  We specialize in custom made clothing.  If your child often has sizing problems, please feel free to include a chest and length measurement with your order.  During checkout, there is a notes field, in which you can include this information.  You can also email me at [email protected]

Ready-To-Ship Items

We do carry some inventory, which you will find here.  Most of our items are pre-order only.  All ready-to-ship items will ship within 48 hours after order is placed.

Calendar

Our schedule varies depending on how busy we are, and the season.  Please be sure to sign up for our newsletter, or check out our CALENDAR to see our available dates.

Custom Order

We can no longer offer custom orders due to the volume of orders we get.


Shipping


Shipping

How long until my order ships?

Our normal processing time is 2-3 weeks.  We try our best to get your product in the mail as soon as possible.  During the holidays this can sometimes be extended. Please see our CALENDAR for further information.  

You will receive a shipping confirmation once your order has been shipped that contains tracking information for your order.   If you have not received a shipping confirmation email, please check your JUNK folder.  Business days do not include weekends, or holidays.

Combining shipping costs?

If possible, we will definitely combine your shipping costs.   

Confirmation Email

Please allow up to 24 hours for your confirmation email to be received in your inbox.  We recommend checking your JUNK mail folder as well.  Feel free to contact us if you have any problems at [email protected]

SHIPPING OPTIONS

All parcels are shipped on Fridays.

We offer USPS First Class Mail, for all domestic FREE SHIPPING.  This option takes 3-7 business days, includes a tracking number, but no insurance.

Priority Mail is available as an option to upgrade, which will arrive in 2-3 days, have a $50 insurance policy, and a tracking number.

Other options include Overnight Shipping.

Please understand that Kinder Kouture bears no responsibility for lost packages.  Notify your post office for any package that has not arrived, and file a claim within 5-7 days after your receive your tracking number.


Returns and Exchanges

Can I exchange my dress?

Returns and Exchanges

Can I return a Kinder Kouture item?

We want our customers to be happy.  Due to the nature of our handmade business, please understand that all sales are final.  We will only agree to give you an even exchange once you have contacted us with the details.  Email us at [email protected] within 10 days after receipt.  All costs associated with the exchange are covered by the buyer, and not the seller.

Incorrect Fit

Please be sure to check out our Size Chart on each page.  We will accept an exchange for sizing if your item is returned within 14 days after delivery.   Please make sure all tags are attached, and the item is unworn and subject to availablity.  

In accordance with US Consumer Laws and our Site Policy, which is accepted by the buyer at point of purchase, we are not required to provide a refund for sizing, or fit, if you make a wrong selection, or change your mind.

Faulty Item

If you believe your have received a faulty item or incorrect item, please contact us via email at [email protected] with your order number, and full name.  

Conditions for Returned Items

Kinder Kouture exchanges are subject to the following conditions and all of the below must be adhered to for this to happen:

- you returned all items within 14 days after delivery,

- you return the item in original salable condition,

- your returned item(s) must not be soiled, washed, used, or worn.

- original tags must be attached.

If you are not able to comply with these terms, Kinder Kouture reserves the right to refuse an exchange or credit.

It is within our discretion to deem a product as faulty or not.  We recommend all customers inspect their products upon receipt.  We do not accept returns on items that show basic wear and tear.

The cost of return shipping is at the customer's expense and is non-refundable except in cases where Kinder Kouture has made an error.



Get in touch

Leave us message

We would love to hear from you.  Please fill out the form or chat with us anytime by hitting the link in the bottom left hand corner of our screen.  


Sizing Chart

 

 

AGE

 

 

CHEST

inches/cm 

 

LENGTH

 

NB 16-17in. -  41-43cm 11in - 28cm
3MOS 17-18in - 44-46cm 12in - 31cm
6MOS 18-19in - 46-48cm 13.5in - 35cm
12MOS 20in - 51cm 16in - 41cm
18MOS 20.5in - 52cm 17in - 43cm
2T 21in - 53cm 19in - 48cm
3T 22in - 56cm 20.5in - 52cm
4T 22.5in - 57cm  22in - 56cm
5 23in - 58cm  23.6in - 60cm
6 24in - 61cm 25in - 63.5cm
7 25in - 63.5cm 27in - 69cm
8 26in - 66cm  28in - 71cm
10 28in - 71cm 29.5in - 75cm
12 30in - 76cm 31in - 79cm