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  • Policies

 

Purchasing Online

Very rarely.  We prefer to charge you exactly what an item costs, and little extra for our hard work.  Not too much, and not too little.  We do like to reward our loyal customers with coupons.  PLEASE REMEMBER ONLY ONE COUPON PER ORDER CAN BE USED.  So sign up for our newsletter and join the Kinder Kouture family.

First set up an account or sign up for our newsletter.  Already done that?  Customers can leave reviews, and they will get a 10% coupon in the mail.  We send our customers special things in the mail all the time, so join the family.

A size chart is located on each product page, but if you cannot find it, feel free to click here: Size Chart.

We specialize in custom made clothing.  If your child often has sizing problems, please feel free to include a chest and length measurement with your order.  During checkout, there is a notes field - feel free to use it.

We do carry some inventory, which you will find under the Ready-to-Ship section.  Most of our items are PREORDER only. 

If the item appears under Ready-to-Ship, you will see an ADD-TO-CART button for the size that is still available.

All Ready-to-Ship items will ship within 24-48 hours after the order processes.

Our schedule varies from month to month, and season to season.  Be sure to sign up for our newsletter if you would like to hear about specials, receive coupons, and learn about our newest trends.

We no longer make custom orders.  We will however make an item according to measurements given to us by the customer.

Shipping

Our processing time is 2-3 weeks.  We try our best to get your product in the mail as soon as possible.  During the holidays this can sometimes be extended.  Please see our CALENDAR for further information, and be sure to pick a DELIVERY DATE before going through checkout.

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom’s processing. For more info please see our shipping policy HERE

We will be happy to combine orders if it is possible.  We will refund any extra charges or costs back to your account, once the orders have been processed.  The weights that are calculated for each order must be processed through our postal system. If these weights are incorrect due to items being added there can be issues processing your order through the postal service. If you would like to combine orders we are more than happy to cancel/refund your current orders and you can then place your order again. 

Please allow up to 24 hours for your confirmation email to be received in your inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email please email our Customer Care team at kinderkouture@gmail.com

All parcels are mailed on Fridays.

We offer USPS First Class Mail, 
which includes a Tracking Number, but No insurance.  This option takes 3-7 business days to arrive.

Priority Mail is offered as an upgrade, and does 
include  $50 insurance coverage for lost or stolen packages.  Priority Mail takes 2-3 business days.

Express Shipping is also available.

We will ship anywhere in the world.  During checkout your options become available, and prices are determined based on country and weight of items ordered.   

Options for shipping are as follows:

FIRST CLASS:  takes about 4-6 weeks to arrive.  Cheapest option.  No insurance.

PRIORITY MAIL:  2-3 weeks.  Insurance up to $50.00

OVERNIGHT/EXPRESS:  1 week delivery.

Refunds/Exchanges

We want you to be happy with your Kinder Kouture purchase. Due to the nature of our handmade business, please understand that a sale is final. However, If for any reason you are not happy and wish to return any item(s) we will provide you with an even exchange. All that is required is for you to email us before returning any item(s).  Please make sure to return your item within 14 days after receipt.

If the item(s) are not the correct fit we will provide you with an online store credit note or an even exchange. Our 14-day return time restraint does apply with a change of size. We will accept the change for sizes of the same item as long as all tags are attached and the item is unworn subject to availability. 

In accordance with US Consumer Law and our Site Policy, which is accepted by the customer at the point of purchase, we are not required to provide a refund for sizing, fit, if you make a wrong selection, or change your mind.

If you believe you have received a faulty item or incorrect item/size please firstly contact us via email at kinderkouture@gmail.com with your order number, full name and a few images of the area of concern. International customers can choose to keep the item and we will compensate you for any drop in value. If the item has a major fault we will offer you a refund for the item including a refund for return shipping.

Kinder Kouture exchanges are subject to the following conditions and all of the below must be adhered to for this to happen.

-You returned all item(s) within 14 days of delivery 

-Return the item(s) in original saleable condition

-Your return item(s) must not be soiled, washed, used or worn

-Original Tags must be attached to the garment

-The return form must be complete

If you are not able to comply with these requirements, Kinder Kouture reserves the right to refuse an exchange or credit.

It is within our discretion to deem a product as faulty or not. We recommend all customers inspect their products upon receiving them. We do not accept returns on items that have basic wear and tear.

The cost of return shipping is at the customer’s expense and is non-refundable except in cases where we may have made an error. 

We regret that we are unable to accept the exchange or return of the following item(s).

-Sale item(s)*/ items that are purchased during discounted promotional offers

-Accessories

Sizing Chart

 

 

AGE

 

 

CHEST

inches/cm 

 

LENGTH

 

NB 16-17in. -  41-43cm 11in - 28cm
3MOS 17-18in - 44-46cm 12in - 31cm
6MOS 18-19in - 46-48cm 13.5in - 35cm
12MOS 20in - 51cm 16in - 41cm
18MOS 20.5in - 52cm 17in - 43cm
2T 21in - 53cm 19in - 48cm
3T 22in - 56cm 20.5in - 52cm
4T 22.5in - 57cm  22in - 56cm
5 23in - 58cm  23.6in - 60cm
6 24in - 61cm 25in - 63.5cm
7 25in - 63.5cm 27in - 69cm
8 26in - 66cm  28in - 71cm
10 28in - 71cm 29.5in - 75cm
12 30in - 76cm 31in - 79cm