Returns on Ready ship items
We really hope you love your Kinder Kouture purchase! and we want our customers to be happy all the time.
At this time, and due to the delicate nature of our business, all sales are final. We will gladly offer an exchange of the same product, if this product is still available. If your item is defective upon receipt, you may return it within 7 days of initial shipment for an even (same product) exchange. If your return is postmarked after our 7-day return period, the package will be "returned to sender" and no refund will be authorized.
Our items are intended for personal use and we reserve the right to limit the number of allowable returns. Unopened packages marked "return to sender" will no longer be accepted. We reserve the right to keep these packages or mail them back at the buyer's expense.
Please note: I, THE SELLER, AM NOT RESPONSIBLE FOR DAMAGED OR LOST PACKAGES ONCE THEY HAVE LEFT MY PRESENCE AND HAVE BEEN SHIPPED TO MY CUSTOMER(S). *More info available under SHIPPING POLICY
The seller does not guarantee shipment, nor provide insurance for any packages. The buyer has the option to pay for insurance or Priority Mail upgrades. The seller does not bear the burden of theft, or missing packages once the package has been delivered to the address given by the buyer.
Returns on Pre-Order Items
Pre-order items are made specifically for each customer in a size requested by you. For this reason, pre-order items are considered a final sale and cannot be returned for a refund or an exchange. *Items are intended for personal use and we reserve the right to limit the number of allowable returns.
- No cash refunds, credit card reversals or adjustments can be authorized online. Kinder Kouture reserves the right to limit returns or exchanges and to verify the original sale before processing an exchange.
If any constructional malfunctions occur (i.e.: elastic pops, seams undo, stitching in hem comes out), send it back to me for a free repair at no charge to the buyer. Shipping fees will be paid by seller.